Salespersons must be Influencers

Are you a good Influencer? Rate yourself by answering the following questions. You may refer to the notes at the end of this blog to facilitate your answers sales growth.

1. Which of the following do you do to ensure that you develop Persuasive skills in yourself?

2. Sit on the customers mind like a bee on flower
3. Stick to your point, no matter what the customer feels or says
4. Craft a middle path on every objection raised by customer
5. Agree to disagree with the customer
6. None of the above
7. All of the above

8. Which of the following will ensure that you are not logical?

9. If customers logic is wrong, you teach him your right logic
10. You always look for your logic within customers logic
11. You first try to disprove customers logic
12. You arrive at the correct logic rather than telling your correct logic
13. All of the above
14. None of the above

15. Which of the following is True and False? Please tick accordingly.

16. Absolute truth is a myth.
17. Absolute false is a reality.
18. Positive and Negative aspects of an argument depends on the perspective of the person talking
19. To be positive in a discussion one has to start with customers aspect of positive discussion channel sales management and steer the same to your aspect of positive discussion
20. None of the above
21. All of the above

22. How do you practically stay calm?

23. By trying to take heavy breaths whenever BP is high
24. By not getting excited on anything
25. By learning early in the negotiation about the expectation matrix of the person that we are trying to influence
26. None of the above
27. All of the above

1. How do you tactfully challenge the views of others without annoying them?

2. By vociferously rebutting the points made by the other person
3. By actively listening to the other person and discussing weak links in the same
4. By raising your voice
5. By showing a strong body language
6. None of the above
7. All of the above

8. How do you handle objections of the other person?

9. By putting a strong logic in your favour
10. By showing the weakness of customers logic
11. By finding a common ground of discussion with the customer sales performance management
12. None of the above
13. All of the above

14. What is most important to you when you are negotiating?

15. Good listener
16. Active listener
17. None of the above
18. All of the above

19. What should you be ready to compromise?

20. Stand
21. View
22. Objective
23. Profit
24. Ego
25. Victory

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The 4 Needs of a Customer

1. Need to be heard

All customers feel that they should be heard by the brand owner, irrespective of the fact whether the brand owner will act on the same or not sales training.

2. Need to be understood

Customers feel good when their perspective is understood by the brand owner.

3. Need to matter

If the marketer implements any feedback from the customer, the latter feels happy to realise that his views matter to the marketer. It is therefore a good idea to send a Thank you SMS or email or letter to all such customers who send their suggestions to the marketer, irrespective of the fact whether one implements them or not Sales Performance Management. 

4. Need to be emancipated

This is the highest level of customer expectation wherein he now wants to become a member of the think tank of the brand and feels great to be consulted on any brand issue.

It is now important for everyone to ask themselves whether their business plans taken into consideration these 4 needs of a customer cold calls training.

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